What this document is
This is the consent we expect to ask for when care programs open. No telehealth services operate through this site today, so there is nothing to consent to yet. It is posted so the terms are public before the first visit ever happens.
What telehealth is here
Care delivered by licensed clinicians using video, phone, and messaging, plus readings you report, such as home blood pressure checks. Telehealth has limits: a clinician cannot put hands on you, technology can fail mid-visit, and some situations require an in-person evaluation. When that is the case, you will be told plainly and pointed to in-person care.
The DOT exam stays in person
The DOT physical itself is performed in person by an examiner listed on the FMCSA National Registry. Roadworthy does not perform DOT exams, does not issue medical certificates, and cannot influence an examiner's decision. Care here is between exams, not a substitute for the exam.
Emergencies
Telehealth is never for emergencies. Chest pain, trouble breathing, signs of stroke, or anything that feels dangerous right now means 911 or the nearest emergency room, not a video call.
Prescriptions
Whether any medication is appropriate is the treating clinician's judgment after evaluation. Joining a program is not a promise of any prescription. Controlled substances follow federal and state telemedicine rules, which can require an in-person visit; where they do, remote prescribing will not happen.
Location and licensure
Telehealth care depends on where you are at visit time, because clinician licensure follows the patient. You agree to state your location truthfully at each visit, and visits may be rescheduled if no licensed clinician covers where you are parked.
Records
Clinical records created at launch will be kept as required by law and handled under the full privacy notice that replaces the current draft. You will be able to request copies of your records.
Withdrawing consent
You will be able to withdraw consent and stop telehealth care at any time. Doing so will not change your right to seek care elsewhere, and we would help transfer records where the law allows.